Shipping policy

Processing Time
Every item is custom-made to order. Please allow 3–5 business days for production before your order ships. Processing may take a little longer during holidays and busy sale periods.

Specialty & Personalized Items
Custom sneakers, slides, slippers, photo blankets, tracksuits and other specialty items are made by our production partners. Please allow 7–14 business days for production before these items ship.

Shipping Rates (United States)
• Free Standard Shipping on orders of $75 or more
• Standard Shipping: $10 flat rate on orders under $75
• Faster USPS Priority Mail and FedEx options are available at checkout

Delivery Times
Once shipped, most US orders arrive in 2–5 business days. Including processing, please allow about 5–10 business days from the day you order. Delivery times are carrier estimates and can be affected by weather, holidays, or carrier delays.

Orders With Multiple Items
Items from different production partners may arrive in separate packages on different days. You’ll receive tracking for each package.

Holiday Orders
For Christmas delivery within the US, please order by December 10 with Standard Shipping. For custom sneakers, blankets, tracksuits and other specialty items, please order by December 1. Orders placed later may still arrive in time with a faster FedEx option, but delivery can’t be guaranteed.

Tracking Information
When your order ships, you’ll receive an email with your tracking number.

International Shipping
We ship worldwide. International rates are calculated at checkout based on your location and carrier. International orders usually arrive within 7–21 business days after shipping. Customs fees, import duties, and taxes are the customer’s responsibility.

Lost, Stolen, or Late Packages
Once a package is with the carrier, delivery is in their hands. If tracking shows delivered but you can’t find your package, please check with neighbors and your local post office, then email us at princejeanette633@gmail.com and we’ll help you open a claim with the carrier. We can’t replace or refund packages marked as delivered.

Shipping Address
Please double-check your address at checkout. If you spot a mistake, email us right away and we’ll try to update it before your order ships. If a package is returned because of an incorrect address, the customer is responsible for reshipping costs.

Damaged Items
If your order arrives damaged, contact us within 7 days of delivery with a photo, as described in our Refund Policy.